Return, Exchange and Refund Policy

Last updated: 18 October 2026

ARVESA outfits are printed or prepared for individual orders. This policy applies to personalised and non-personalised products purchased directly from www.arvesa.in.

Routine returns and exchanges

We do not offer routine returns, exchanges or refunds for a change of mind, an accidental order, a size or colour selected incorrectly by the customer, incorrect personalisation details supplied by the customer, or a correctly supplied outfit that is no longer wanted. This applies whether or not a baby's name has been added. Please check the size chart, design, colour, quantity and spelling before ordering.

For cancellation or correction before production, please see our Cancellation and Order Changes Policy.

Defective, damaged, incorrect or misdescribed products

Please contact us if an item arrives damaged, has a manufacturing or printing defect, is missing from the order, differs from the product, size, colour, design or personalisation you ordered, or materially differs from its description or advertised characteristics. We will assess the concern and provide an appropriate remedy, including replacement, return and refund, or another resolution required by applicable law.

These protections also apply to personalised products and products purchased at a discount or during a sale. Ordinary wear, damage caused by misuse or failure to follow reasonable care instructions is not a manufacturing defect.

How to report a concern

Contact support@arvesa.in or WhatsApp +91 99671 43068 with your order number, a description of the problem and clear photographs or a short video where reasonably available. Reporting visible damage or incorrect items preferably within 24 hours helps us investigate quickly. This is a request for prompt reporting, not an absolute deadline that removes your legal rights.

An unboxing video can help but is not mandatory. Keep the item, labels and packaging where reasonably possible while we assess the concern. Missing outer packaging alone does not invalidate an otherwise eligible claim. Please avoid further use or washing after noticing a problem, unless needed to identify an issue that becomes apparent only during normal use.

Return collection and resolution

Our team will explain whether collection or return is needed and provide instructions. Please contact us before sending a parcel so we can confirm the correct return arrangements. For an eligible defective, damaged or incorrect supply, ARVESA will arrange pickup where available or cover reasonable return-courier costs through an agreed alternative.

We will explain the available remedy and expected timing after assessing the issue. If an appropriate replacement is unavailable, we will offer a refund or another remedy agreed with you, without restricting any remedy required by law.

Size and appearance

If the size you selected does not fit but the product supplied matches the order and its stated measurements within any disclosed tolerance, routine size exchange is not offered. A different size sent by ARVESA, or a material mismatch with the stated measurements, is an order or product-description issue that we will assess.

Minor screen-related colour differences may occur. This does not excuse a wrong colour, materially inaccurate product image, defective print or other significant mismatch with what was ordered.

Refund method and timing

Approved refunds are initiated to the original payment method within 3 working days of approval. Where a return or inspection is reasonably needed, we will explain that step before the refund decision. Once initiated, the bank or payment provider generally takes a further 3-10 working days to credit the amount. We will share available refund confirmation or reference details; contact us if the credit is overdue.

Refunds cover the amount actually paid for the affected item and any associated charges refundable under applicable law. A promotional discount is not refunded as additional cash. Working days for ARVESA are Monday-Saturday, excluding public holidays; bank processing follows the bank's own schedule.

Undelivered orders and escalation

Lost, undelivered or delayed shipments are handled through our Shipping and Delivery Policy. Please contact us rather than assuming that a delivery scan or courier investigation ends your right to assistance.

Email: support@arvesa.in | WhatsApp: +91 99671 43068

For escalation, contact Arshad, Grievance Officer, using the same email or WhatsApp. Full business details appear in Contact and Grievance Information.

Nothing in this policy restricts any right or remedy available under applicable Indian consumer-protection law.