Cancellation and Order Changes Policy

Last updated: 18 October 2026

If you need to cancel or correct an order placed on www.arvesa.in, contact our team promptly at support@arvesa.in or WhatsApp +91 99671 43068. Include your order number and the exact cancellation or change requested. Customers cannot make these changes themselves after placing an order.

Cancellation before printing starts

We accept cancellation requests received before printing or personalisation begins and provide a full refund of the amount paid for the cancelled order. No cancellation fee is deducted. Eligibility is based on the order's production status when your request reaches us, rather than when our team replies. We will confirm the status and outcome with you.

After printing or personalisation starts

Once printing or personalisation has started, routine cancellation is unavailable because the outfit is being prepared for your order. This applies to personalised and non-personalised printed outfits. This restriction does not prevent remedies for defective or incorrect supply, qualifying delivery failures or other rights under applicable law.

Changes to an order

Requests to change size, colour, design, quantity or personalisation must be made through our team before production begins. Changes depend on availability and production status and take effect only when confirmed by us. We will explain any resulting price difference or revised dispatch estimate for your agreement before proceeding.

Delivery-address or contact-number changes should be requested as soon as possible. After dispatch, changes depend on the delivery partner and may not be possible. Sending a request does not itself confirm that the address has changed.

After dispatch or delivery refusal

Once an order is dispatched, please contact us for assistance. Refusing a correctly supplied parcel does not itself cancel the order or create an automatic entitlement to a refund. We will review any failed delivery or returned parcel and explain the available next steps. We do not apply an automatic percentage cancellation or restocking penalty.

Cancellation by ARVESA

If we cannot fulfil an order because an item is unavailable, an order cannot be verified, a material listing error cannot be resolved, or delivery cannot be arranged, we will notify you and refund the amount paid for the cancelled order. We will not substitute a product or charge an increased price without your agreement.

Refund timing

Approved refunds are initiated to the original payment method within 3 working days of approval. Bank or payment-provider credit generally takes a further 3-10 working days after initiation. ARVESA working days are Monday-Saturday, excluding public holidays; bank processing follows the bank's schedule.

Contact and escalation

Email: support@arvesa.in | WhatsApp: +91 99671 43068

For escalation, contact Arshad, Grievance Officer, using the same email or WhatsApp. Full business details appear in Contact and Grievance Information.

Nothing in this policy restricts any right or remedy available under applicable Indian consumer-protection law.