Privacy Policy

We recognize the significance of safeguarding your privacy, and we assure you that it holds equal importance to us as well. We highly value your privacy and appreciate the trust you place in us. This Policy outlines how we handle the information we gather from www.arvesa.in and other offline sources. Our Privacy Policy is applicable to both current and former visitors to our website, as well as our online customers. By visiting and/or using our website, you are agreeing to abide by this Privacy Policy.

 

Information Collection

Contact information: We may collect your name, email address, mobile number, phone number, street address, city, state, pin code, country, and IP address.

Payment and billing information: When you purchase our products, we may collect your billing name, billing address, and payment method. However, please note that we NEVER collect your credit/debit card number, credit card expiry date, or any other details related to your credit/debit card on our website. The processing of credit card information is handled by our online payment partner.

Information you post: We gather information that you post in a public space on our website or on a third-party social media site affiliated with Arvesa.

Demographic information: As part of your website usage, we may collect demographic information about you, such as the products you prefer, the products you are interested in, or any other information you provide. This information may also be collected through surveys.

Other information: If you utilize our website, we may collect information about your IP address and the browser you are using. We may also analyse the site you arrived from, the duration of your visit on our website, the pages you accessed, or the site you visit upon leaving us. Additionally, we may collect information about the type of mobile device you are using or the version of the operating system on your computer or device.

 

Various methods through which we gather information

There are various methods through which we gather information. Firstly, we directly collect information from you when you register on our website for various purposes such as registration, comparison, or creating a wish list. Additionally, if you leave a comment on our websites or reach out to us through phone or email, we also collect information from those interactions.

 Secondly, we collect information passively by utilizing tracking tools like Google Analytics, Google Webmaster, and browser cookies. These tools help us gather data about your usage of our website.

 Lastly, we obtain information about you from third parties. For instance, if you utilize a social media feature integrated into our websites, the respective social media platform will provide us with certain details about you, including your name and email address.

Use of your personal information

We utilize your personal information for various purposes. Firstly, we may use the information you provide to contact you in order to confirm a purchase made on our website or for promotional purposes. Additionally, we may use your information to respond to any requests or inquiries you may have, such as confirming your registration, order details, or addressing any support queries you raise.

 Furthermore, we use your information to enhance our products and services by tailoring your experience with us based on your preferences. This may involve displaying content that aligns with your interests. Additionally, we analyse site trends and customer interests using your information to improve our website and products. We may also combine the information we receive from you with information obtained from third parties.

 Moreover, we prioritize the security of our company, customers, and websites. Therefore, we may use your information for security purposes to safeguard against any potential threats or risks.

 In terms of marketing, we may send you information regarding special promotions, offers, new features, or products. These communications may include our own offers or products, as well as third-party offers or products that we believe may be of interest to you. Furthermore, if you make a purchase, we will enroll you in our newsletter.

 Lastly, we may use your information to send you transactional communications, such as emails or SMS, pertaining to your account or a product you have purchased.

 Rest assured that we handle your personal information in accordance with applicable laws and regulations.

Cookies

We utilize "cookies" to gather information, similar to numerous other websites. You have the option to configure your browser to reject all cookies or notify you when a cookie is being sent. Nevertheless, if you choose not to accept cookies, certain sections of our Site may not be accessible to you.

 Information Sharing with Third Parties

Our company engages in sharing information with third parties who provide services on our behalf. These third parties include vendors who assist us in managing our online registration process, payment processors, and transactional message processors. It is important to note that some of these vendors may be located outside of India.

 Additionally, we share information with our business partners. These partners may include third parties who offer services such as courier, printing, packaging, and more. They utilize the information we provide them in accordance with their own privacy policies.

 In certain circumstances, we may be obligated to share information in order to comply with the law or to safeguard our interests. This may involve sharing information in response to a court order or subpoena, or if requested by a government agency or investigatory body during the course of an investigation into potential fraud.

 Furthermore, if there is a transfer of ownership or a sale of a portion or all of our business, we may share customer information as part of that transaction.

 It is important to note that there may be instances where we share your information for reasons not explicitly mentioned in this policy. However, we will always inform you before doing so.

 

Email Opt-Out:

If you wish to stop receiving our marketing emails, you have the option to opt out. To unsubscribe from our promotional emails, simply click on the unsubscribe link provided in the email footer. Please note that it may take approximately ten days to process your request. However, even if you choose to opt out of receiving marketing messages, rest assured that we will continue to send you transactional messages via email and SMS regarding your purchases.

 About third party sites

 When you click on any of the links to external websites, you may be redirected to websites that are beyond our control. This Privacy Policy does not apply to the privacy practices of those websites. It is important to carefully read the privacy policy of any other website you visit. Please note that we are not responsible for the privacy practices of these third party sites.

 About contacting us

 If you have any inquiries regarding this Policy or any other privacy concerns, please feel free to contact us via email at support@arvesa.in.

 About policy updates

 This Privacy Policy was last updated on December 26, 2023. Occasionally, we may make changes to our privacy practices. We will inform you of any significant changes to this policy as required by law. Additionally, an updated version will be posted on our website. We recommend checking our site regularly for any updates.

 About jurisdiction

 By visiting our website, you agree that any privacy-related matters or disputes are subject to this Policy and the terms of use of the website. Furthermore, any disputes arising from this Policy will be governed by the laws of India.