Terms and Conditions

Last updated: 18 October 2026

These terms apply to purchases from www.arvesa.in and use of the ARVESA website. ARVESA is the trading name of MOHAMMAD ANWAR ABDUL JABBAR SHAIKH, a sole proprietor. GSTIN: 27AAPPM3697L3ZQ.

Principal business address: Shop No. 02, 2nd Floor, M K Compound, Mustafa Market, A K Road, Jarimari, Kurla West, Mumbai Suburban, Maharashtra - 400072, India. This is a business premises, not a walk-in retail shop.

Using the website and placing orders

Orders must be placed by an adult legally able to enter a contract, or by an authorised adult on the intended recipient's behalf. Please provide accurate contact, delivery and personalisation details. Do not use the website for fraudulent orders, unlawful activity, interference with its operation or unauthorised access to another person's information.

We will send an order acknowledgement after an order is placed. Orders remain subject to payment confirmation and our ability to fulfil them. If a material problem prevents fulfilment, we will contact you and follow the Cancellation and Order Changes Policy. We will not change an agreed order, substitute an outfit or increase the price without your agreement.

Prices and payment

Orders are prepaid. Cash on delivery is not currently available. Prices are displayed in Indian rupees, and the amount payable, including applicable taxes and any agreed charges, is shown before payment. Standard shipping to serviceable Indian locations is free. Optional express delivery may carry an additional charge communicated for your approval.

Discount codes and promotional offers are subject to their stated conditions. Refunds relate to amounts actually paid; an unused discount does not create a cash entitlement. If a price or listing error affects an order, we will explain the issue and offer an appropriate correction for your agreement or cancel and refund it.

Products, sizes and personalisation

Please review each product's description and size chart before purchasing. Age labels are a guide; measurements are more useful for selecting a fit. Minor differences caused by screen display or normal production variation may occur, but products must correspond materially to their description and the order placed. Such differences do not excuse defective printing or a materially incorrect product.

Personalisation is produced using the details confirmed in your order. Check names, spelling and other instructions carefully. Customer-entered errors in a correctly produced outfit do not qualify for a routine return. Errors made by ARVESA will be addressed under the Return, Exchange and Refund Policy.

By supplying text or artwork for your order, you confirm you have authority to use it and permit ARVESA to reproduce or adapt it only as reasonably needed to fulfil the order and provide related support. You retain your rights in your content. Promotional use of identifiable customer content requires separate permission.

Delivery, changes, cancellations and refunds

The Shipping and Delivery Policy, Cancellation and Order Changes Policy, and Return, Exchange and Refund Policy form part of these terms. They set out preparation and transit estimates, how to request changes, cancellation eligibility and the handling of product concerns and refunds. The relevant specific policy governs that topic, subject always to applicable law.

As explained in those policies, delivery estimates start after dispatch. Routine returns and size exchanges are not offered for correctly supplied products. This does not exclude remedies for defective, damaged, incorrect or misdescribed goods or other rights under law.

Website content and accounts

ARVESA website designs, photographs, illustrations, text and branding belong to ARVESA or their respective rights holders. You may view and use the site for legitimate shopping and personal reference. Commercial copying, unauthorised resale of site content, impersonation and infringement of intellectual-property rights are prohibited.

If you use an account, keep your access details secure and tell us promptly about suspected misuse. We may restrict access where reasonably necessary to prevent fraud or unlawful conduct. This does not cancel an existing obligation to fulfil an eligible order or provide a refund.

Privacy and communication

Our Privacy Policy explains how personal information is used. We may contact you about orders, deliveries, payment, service issues and support. Promotional subscriptions and promotional use of identifiable customer content require the separate choices described in that policy.

Responsibility and disputes

We remain responsible for our obligations under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded or removes a consumer's right to an eligible refund, replacement or other remedy. If an event outside our reasonable control affects performance, we will communicate with you and address the order as required by law.

Indian law applies. Contact our grievance officer to seek resolution of a concern. You remain free to approach any consumer commission, court or other authority that has jurisdiction under applicable law. These terms do not require mandatory private arbitration or restrict statutory complaint rights to Mumbai.

Changes to these terms

Updates will be posted with a revision date. The terms applicable when an order was placed continue to govern that order unless a change is required by law or agreed with the customer. We will not introduce undisclosed charges retrospectively.

Contact

Email: support@arvesa.in | WhatsApp: +91 99671 43068

For escalation, contact Arshad, Grievance Officer, using the same email or WhatsApp. Full business details appear in Contact and Grievance Information.